Support Policy Page
Fortune Mattress is dedicated to providing reliable and responsive customer support to ensure a positive experience for all our customers. Our support team is available to assist with product inquiries, order status, returns, warranty claims, and general questions. Here’s all about our support channels and working hours.
Support Channels
- Email: Customers can reach us via email for any queries or support needs. Feel free to contact us at: care@fortunemattresses.com
- Phone: Support is available by phone during business hours for immediate assistance. Call us at: +91 9958031956
- North India Sales Support: If you are a customer from North India, you can also contact our sales head, Mr. Kunkun Chauhan, at +91 8791122737.
- Online Form: Customers can also fill up the online form at the Contact Us page, stating their queries. Please provide all necessary details and our team will connect with you as early as possible.
Support Hours
Our customer support team operates during standard business hours. Queries received outside these hours will be addressed on the next working day.
Scope of Support
- Product Information: We will offer you assistance with product details, specifications, and recommendations.
- Order Assistance: Our team helps with placing orders, tracking shipments, and modifying order details.
- Returns & Exchanges: Guidance through the return and exchange process as per our return policy.
- Warranty Claims: You can contact us to get support for warranty-related issues, including claim initiation and guidance on documentation required.
- General Inquiries: Addressing any other questions or concerns related to our products or services.